Terms of service

Welcome to Hygena. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Information

We strive to ensure that all product details, descriptions, images, and pricing displayed on the website are accurate. However, slight variations in color or packaging may occur due to screen settings or manufacturing updates.

Hygena reserves the right to discontinue or modify products without prior notice.

3. Pricing & Payments

All prices displayed on the website are in INR (₹) and inclusive of applicable taxes unless stated otherwise.

We reserve the right to change product pricing at any time without prior notice.

Payments must be completed through the available payment methods provided at checkout.

4. Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

Hygena reserves the right to cancel or refuse any order if fraudulent activity, pricing errors, or stock issues are identified.

5. Shipping & Delivery

Delivery timelines are estimated and may vary depending on location, courier delays, or unforeseen circumstances.

Customers are responsible for providing accurate shipping details. Hygena is not responsible for delays or failed deliveries caused by incorrect information.

6. Returns & Refunds

Returns or replacements are accepted only for damaged, defective, or incorrect products received.

To request a return or replacement, customers must contact us within 48 hours of delivery with relevant proof.

Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.

7. Intellectual Property

All content on this website including logos, product images, graphics, text, and branding belongs to Hygena and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Hygena shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers are advised to use products only as directed.

9. Privacy

Your personal information is handled according to our Privacy Policy.

10. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us through the contact details provided on our website.