Shipping & Refund Policy
At Hygena, we strive to deliver your helmet hygiene products safely and provide a smooth shopping experience. Please read the following policy carefully regarding shipping, returns, replacements, and refunds.
Order Confirmation
Once your order is placed, you will receive an order confirmation via email or message. You will receive another update once your order is dispatched.
Cash on Delivery orders may require confirmation through phone, email, or message.
Your order will be processed only after successful confirmation.
Please ensure your shipping address and phone number are correct at checkout.
Quality Check & Packaging
Every Hygena product is carefully inspected before dispatch to ensure it reaches you in excellent condition.
Products are checked for leakage, damage, and packaging quality.
Orders are securely packed to avoid transit damage.
Fragile items may receive additional protective packaging.
Shipping & Delivery Timeline
Most orders are dispatched within 2–4 business days, excluding Sundays and public holidays.
Delivery timelines may vary during sales or high-demand periods.
Tracking details will be shared once the order is shipped.
Remote or non-serviceable locations may require additional delivery time.
Delays caused by weather, strikes, restrictions, or courier issues are beyond our control.
Multiple Shipments
Orders containing multiple products or bundles may be shipped separately depending on stock availability or warehouse location.
You may receive separate tracking details for different shipments.
Remaining products may arrive separately if shipped from another warehouse.
Damaged, Defective, or Incorrect Products
We accept replacement requests only for damaged, defective, leaking, or incorrect products.
Issues must be reported within 24 hours of delivery.
Email us with your order details and issue description.
Clear images and an uncut unboxing video are mandatory.
Required Unboxing Proof
For damage, leakage, missing item, or incorrect product claims, a complete 360° uncut unboxing video is strictly required.
The shipping label must be clearly visible.
The package should appear sealed before opening.
The complete unboxing process should be visible without cuts.
The damaged or incorrect product must be clearly shown.
Returns & Cancellations
Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.
Opened or used hygiene products cannot be returned.
The product must remain unused and in original packaging.
The seal should not be broken or tampered with.
Hygena reserves the right to approve or reject claims after inspection.
Refunds & Store Credit
Approved requests are processed within 3 working days after inspection of the returned product.
Approved claims may receive replacement or equivalent store credit.
Shipping and handling charges are non-refundable.
Cash refunds are not provided under any circumstances.
Contact Us
For shipping, return, replacement, or refund-related support:
Email: the.hygena@gmail.com
