Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Hygena collects, uses, stores, and protects your personal information when you visit our website, purchase our helmet deodorant or riding gear hygiene products, contact us, or interact with our brand online.

Information We Collect

We may collect information that you provide directly to us when you place an order, create an account, contact customer support, subscribe to updates, participate in offers, or interact with us on social media.

Name Email address Phone number Shipping and billing address Order details and purchase history Customer support messages, reviews, or feedback Account information Payment-related information through secure third-party gateways

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, time spent on the website, and interaction data. This helps us improve website performance, user experience, and product discovery.

How We Use Your Information

We may use your personal information for the following purposes:

To process and deliver your Hygena orders To send order confirmations, shipping updates, and payment-related communication To respond to customer queries, complaints, or feedback To improve our helmet deodorant, hygiene products, website, and customer experience To send promotional offers, product updates, and brand communication with your consent To ask for product reviews, ratings, or feedback To detect fraud, prevent misuse, and protect our website To comply with applicable legal, tax, accounting, or regulatory requirements To perform analytics, research, and business development activities

Marketing Communication

By providing your phone number or email address, you may receive communication related to your orders, offers, product launches, educational content, and Hygena updates through email, SMS, WhatsApp, or other digital channels.

You may opt out of promotional communication at any time using the unsubscribe option or by contacting us directly. However, important transactional messages related to your order may still be sent.

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Payments

All online payments made on our website are processed through secure third-party payment gateways. Hygena does not store your credit card, debit card, UPI, net banking, or wallet details on our servers.

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Cookies

We use cookies and similar technologies to understand how visitors use our website, improve browsing experience, remember preferences, analyze website traffic, and show relevant content or offers.

You can disable cookies through your browser settings, but some parts of the website may not work properly without them.

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Sharing of Information

We may share your information with trusted third-party service providers only when required to operate our business and serve you better.

Shipping and logistics partners Payment gateway providers Website hosting and technology partners Analytics and marketing tools Customer support or communication platforms Legal or regulatory authorities, when required by law

We do not sell your personal information to third parties.

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Data Security

We use commercially reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

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Data Retention

We keep your personal information only for as long as necessary to fulfil orders, provide customer support, improve our services, comply with legal obligations, resolve disputes, and maintain business records.

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Children’s Privacy

Our products and website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

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Your Rights

You may request access, correction, update, or deletion of your personal information by contacting us. We may ask for verification before processing such requests.

You may also opt out of marketing communication at any time.

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External Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those external websites.

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Changes to This Policy

Hygena may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or customer practices. Updated versions will be posted on this page.

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Contact Us

For questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: the.hygena@gmail.com