Refund policy
At Hygena, customer satisfaction is important to us. Since our products are hygiene-care products, we follow a strict return and refund policy to ensure product safety and quality.
Returns
We only accept return or replacement requests under the following circumstances:
- You received a damaged, defective, leaking, or incorrect product.
- The issue is reported within 24 hours of delivery.
- The product is unused, with the original packaging and seal intact.
Opened, used, or tampered hygiene products are not eligible for return.
Mandatory Unboxing Proof
To process any claim related to damage, leakage, missing items, or incorrect products, a complete 360° uncut unboxing video is mandatory.
The video must clearly show:
- The sealed package before opening.
- The shipping label.
- The complete unboxing process without any cuts or edits.
- The damaged, leaking, missing, or incorrect product.
Claims submitted without a valid unboxing video may not be approved.
Refunds
After inspecting the returned product, approved claims will be processed within 3 working days.
Please note:
- Cash refunds are not provided.
- Eligible customers will receive either:
- A replacement product, or
- Store credit of equivalent value.
- Shipping and handling charges are non-refundable.
Order Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
Claim Approval
All return, replacement, and refund requests are subject to inspection and verification by the Hygena team. We reserve the right to approve or reject any claim if the eligibility criteria are not met.
Contact Us
For any return, replacement, or refund-related queries, please contact us at:
Email: the.hygena@gmail.com