Privacy policy
Last updated: May 24, 2026
Your privacy is important to us. This Privacy Policy explains how Hygena collects, uses, stores, and protects your personal information when you visit our website, purchase our helmet deodorant or riding gear hygiene products, contact us, or interact with our brand online.
Information We Collect
We may collect information that you provide directly to us when you place an order, create an account, contact customer support, subscribe to updates, participate in offers, or interact with us on social media.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, time spent on the website, and interaction data. This helps us improve website performance, user experience, and product discovery.
How We Use Your Information
We may use your personal information for the following purposes:
Marketing Communication
By providing your phone number or email address, you may receive communication related to your orders, offers, product launches, educational content, and Hygena updates through email, SMS, WhatsApp, or other digital channels.
You may opt out of promotional communication at any time using the unsubscribe option or by contacting us directly. However, important transactional messages related to your order may still be sent.
Payments
All online payments made on our website are processed through secure third-party payment gateways. Hygena does not store your credit card, debit card, UPI, net banking, or wallet details on our servers.
Cookies
We use cookies and similar technologies to understand how visitors use our website, improve browsing experience, remember preferences, analyze website traffic, and show relevant content or offers.
You can disable cookies through your browser settings, but some parts of the website may not work properly without them.
Sharing of Information
We may share your information with trusted third-party service providers only when required to operate our business and serve you better.
We do not sell your personal information to third parties.
Data Security
We use commercially reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Data Retention
We keep your personal information only for as long as necessary to fulfil orders, provide customer support, improve our services, comply with legal obligations, resolve disputes, and maintain business records.
Children’s Privacy
Our products and website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Your Rights
You may request access, correction, update, or deletion of your personal information by contacting us. We may ask for verification before processing such requests.
You may also opt out of marketing communication at any time.
External Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those external websites.
Changes to This Policy
Hygena may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or customer practices. Updated versions will be posted on this page.
Contact Us
For questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Email: the.hygena@gmail.com